Friday, October 27, 2006

Tenacity - The Graphing Calculator Story

The tenacity of committed individuals - Such people are an academics delight and a manager's nightmare!

Here’s one of those fascinating tales that resurfaces from time to time online, and which amazes you every time you read it. The one I'm looking at is The Graphing Calculator Story, and I urge you to bear with me despite the boring title.

It's the tale of a software engineer at Apple Computer - Ron Avitzur - who had been charged with creating some graphing calculator software, to ship with every Apple computer. After a year on the project he lost his job in 1993 because - he says - of internal politics at what was, at the time, a struggling company. The key thing is what Ron did next.
He kept showing up for work.
His swipe card worked, there were lots of empty offices, so he just kept going, unpaid, for months, creating a fully-fleged and entirely unauthorised skunkworks at the heart of the company.
Along the way, he roped in support from various specialist departments and, after huge amounts of work from across the company - and all without top management knowledge - he got the software shipped on every new Mac computer. The software is still going out today, although the relationship between Ron and Apple has, at last, been formalised.
It's a remarkable story, and one that's perhaps a useful lesson - and a rather cautionary tale - for business managers out there. Ron reports his life was, in many ways, made easier by his sacking from Apple - he was able to cross departmental boundaries, rely on informal lines of communication and bypass the bosses all in the name of, simply, getting things done, to a very high standard indeed.
If it had been planned by an MBA, it would surely be hailed as a great example of the new wave of organic, fluid organisational engineering. As it is, the story goes to prove the oft-ignored management maxim that, sometimes, the best thing a manager can do is simply get out the way of talented, enthusiastic staff.

Read the complete story @ The Graphing Calculator Story , straight from the horses mouth.
It combines the concepts of the Psychological Contract with:
** The Organizational Politics of decoupling activity from structure; and
** The Ultimate Paradox of building well meshed teams or clans.

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